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Employees & Customers

We partner with your company to create onboarding processes for employees and your customers.  This improves internal and external relationships. Check out these statistics to see how hiring Pivot consultants will improve your company's ROI.


Retention will improve - Employees who complete a structured onboarding process are 58% more likely to be at the company three years later. It is thought that almost 90% of new hires decide whether to stay on within the first six months — so clearly, it's important to make a great impression right off the bat!

Empowered and valued - Managing to your values and strategy gives employees a solid foundation on which to work. Employees who understand their company's goals and are given independence to meet those goals are prouder, more committed, and produce higher quality work.

Boosts internal and external brand - Your employees are the front line of your business. They’re the ones interacting with customers, talking about their job to their friends, representing you on social media. How they view see your company and how others will view it are joined at the hip.


Having a proper customer onboarding strategy in place is crucial to achieving a higher customer retention. Why does this matter? Well, your customer retention rates have the ability to make or break your business (and nope, we’re not being dramatic).

Consider this: in the short run, it’s 16 times as expensive to build a long-term business relationship with a new customer than to cultivate the loyalty of an existing customer. And after 5 years, a 1% difference in retention rates can translate into a 12% impact on a company’s valuation. Bearing this in mind, it’s safe to say that you can’t afford to just “hope for the best” when it comes to onboarding and retention.

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